Last updated: 27 September 2026
1. Who processes your data
- Data controller: Fashion Brands of the World Barcelona, S.L. (The Hub BCN)
- Tax ID (CIF): B65280885
- Registered address: Travessera de Gràcia 71, 1-1, 08006 Barcelona (Spain)
- Privacy contact email: info@thehubbcn.com
- Phone: +34 933 42 54 39
2. What data we collect
Contact form
When you fill in the form on the contact page, you give us: your name, email address, the type of business or profile you represent, your shop or brand’s trading name, city, phone number, website or Instagram, and the message you write. Only your name, email, profile and message are required.
Along with the submission, we also record your IP address and the date and time, for security reasons and to be able to demonstrate consent.
Email, phone and WhatsApp
If you write to us by email, call us or contact us via WhatsApp, we process the data included in that communication. In the case of WhatsApp, the conversation takes place within a Meta platform, subject to its own terms and privacy policy.
Browsing
When you visit the website, we process technical connection data and, if you give your consent, the data arising from the cookies and third-party services described in our cookie policy.
Web analytics
Only if you accept statistics cookies, we use Google Analytics 4, managed through Google Tag Manager, to measure in aggregate how the website is used: pages visited, language, device, where you came from and which contacts are started (form, WhatsApp, phone or email). This involves cookies and browser identifiers, and processing your IP address, which Google does not store in full.
We do not send your name, email, phone number or the content of your messages to Google Analytics. Its advertising features and Google signals are switched off. If you decline statistics cookies, Google Analytics is not activated.
We do not use advertising tools. We do not build profiles or make automated decisions about people visiting the website.
3. What we use it for
- Responding to your enquiry and keeping in touch with you.
- Managing showroom visits, which are always by appointment.
- Assessing and, where appropriate, developing a business relationship between your shop or brand and The Hub BCN.
- Understanding how the website is used and improving it, with aggregated statistics, if you agree.
- Complying with any legal obligations that apply to us.
We do not send marketing communications to anyone who has not expressly requested them, and we do not share your data with third parties for advertising purposes.
4. Legal basis
The processing of data from the form and from our communications is based on your consent, given when you tick the relevant box and send the message. You can withdraw it at any time by writing to info@thehubbcn.com, without affecting the lawfulness of any processing carried out beforehand.
Web analytics is also based on your consent, which you give or refuse in the cookie notice and can change at any time from the cookie policy.
When the communication takes place within an existing business relationship or at the pre-contractual stage, the legal basis is the performance of a contract or pre-contractual measures. For the retention of commercial and tax documentation, the basis is compliance with legal obligations.
5. How long we keep it
Messages received through the form are kept for as long as the relationship or business interest lasts, and for a maximum of three years from the last contact, unless you request their deletion sooner.
Google Analytics data is kept for fourteen months and then deleted automatically.
If we go on to have a business relationship, data linked to invoicing and commercial documentation is kept for the periods required by tax and commercial regulations.
6. Who else has access to your data
We do not sell or share your data. It is only accessed by the providers who deliver services to us and who act as data processors:
- Web hosting and email: IONOS, with servers within the European Union. Messages from the form are stored in the website’s own database.
- Maps and fonts: Google. Embedded maps only load if you accept cookies. Fonts are served from Google’s servers, which involves sharing your IP address.
- Analytics: Google Ireland Limited (Google Analytics and Google Tag Manager). Google Analytics is only activated if you accept statistics cookies.
- Messaging: Meta, if you choose to write to us on WhatsApp.
External advisors or professionals may also access your data when necessary to comply with legal obligations.
7. International transfers
Google’s services (maps, fonts and analytics) and Meta’s services may involve data transfers outside the European Economic Area, covered by the mechanisms provided for under European regulations, such as the EU-US Data Privacy Framework or standard contractual clauses.
You can prevent Google Maps and Google Analytics from loading by declining cookies through the website’s consent notice.
8. Your rights
You can exercise your rights of access, rectification, erasure, objection, restriction of processing and portability at any time, as well as withdraw your consent.
To do so, write to info@thehubbcn.com stating which right you wish to exercise, or by post to the address given above. We may ask you to prove your identity.
If you feel your request has not been handled properly, you can file a complaint with the Spanish Data Protection Agency (AEPD), at www.aepd.es.
9. Security
We apply reasonable technical and organisational measures to protect data against loss, unauthorised access or misuse. The website runs over an encrypted connection and access to information is limited to those who need it.
10. Minors
This website is aimed at fashion industry professionals. It is not intended for minors, and we do not knowingly collect data from anyone under the age of fourteen.
11. Changes to this policy
We may update this policy to reflect legal changes or new website services. The date of the last update appears at the top.